readershack.com

Privacy Policy

Privacy Policy

Last updated: March 2026

This Privacy Policy explains how Hayshack Enterprises (Pty) Ltd (“we”, “our”, “us”) collects, uses, and protects your personal information when you use Reader’s Shack at readershack.com.

We are committed to complying with the Protection of Personal Information Act (POPIA) () and, where applicable, the General Data Protection Regulation (GDPR) (European Union).

1. Data Controller

Hayshack Enterprises (Pty) Ltd
, KwaZulu-Natal
Email: support@hayshack.co.za

2. What We Collect

We collect personal information only when necessary to provide our services:

  • Name and email address — collected when you make a purchase or contact us
  • Payment information — processed securely by our payment processors (we do not store card details)
  • Purchase history — to deliver your ebooks and manage your orders
  • Technical data — IP address, browser type, pages visited (collected automatically via analytics)

3. How We Use Your Information

  • To process and fulfil your ebook orders
  • To send your purchase confirmation and download link
  • To respond to support enquiries
  • To improve the site using aggregated, anonymised analytics data

4. Cookies and Analytics

We use cookies to make the site work and to understand how visitors use it.

  • Essential cookies — required for the shopping cart and checkout to function
  • Analytics cookies — we use Google Analytics (G-TF7L3DDCJE) to understand traffic and improve the store. Google Analytics collects anonymised usage data. You can opt out at tools.google.com/dlpage/gaoptout.

5. Sharing Your Information

We do not sell or share your personal information with third parties, except:

  • Payment processors — to handle transaction authorisation securely
  • Legal requirements — where required by n law or court order

6. Data Retention

We retain your order and account data for as long as necessary to fulfil legal and tax obligations (typically 5 years). You may request deletion of your personal data at any time by contacting us.

7. Your Rights

Under POPIA and GDPR (where applicable), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Object to processing of your data
  • Lodge a complaint with the Information Regulator () or your local data protection authority

8. Security

We use industry-standard security measures including SSL/HTTPS encryption to protect your personal data during transmission. Payment information is handled exclusively by our payment processors and is never stored on our servers.

9. Contact

For any privacy-related questions or to exercise your rights, contact us at:
support@hayshack.co.za